Computer Technology Group and Mr. Cyrus Shiva have been providing IT services to our Ob/Gyn practice for over 4 years. We made a decision to try their services after conducting a significant amount of research and getting feedback from similar medical practices where CTG was already a service provider. After interviewing the “final contenders”, comparing their skill set, pricing model and most importantly the response times, we made a decision to give CTG a try. They definitely did not disappoint us.
The company was instrumental in updating our IT infrastructure, identified deficiencies, made recommendations, and upon approval quickly implemented them. Most importantly CTG was stellar during a very complex and tedious process of transition to the EPIC electronic medical records system. They worked together with us, EPIC, and a number of other vendors involved in this process, and EPIC was up and running at our office in no time. Like with everything new, we had some technical issues at the beginning, and CTG was always quick to solve them. Most of the time within 1-2 hours Mr. Cyrus Shiva was at our office fixing the problem, which reduced our downtime to a negligible level.
Just like in medicine, CTG understands and promotes problem prevention. They regularly initiate and conduct system maintenance. They make sure that all systems are up-to-date, adequately secured, which results in the virtual elimination of problems. I do not recall when was the last time we had to contact CTG and request urgent help, as all systems have been running very smoothly.
Lastly, based on all the comparisons we conducted, we believe that CTG services are very competitively priced, which for us, a small, private Ob/Gyn office is critical. At no point in time, we felt as if we are at the mercy of the IT company, something that we have seen with others.
CTG and Mr. Cyrus Shiva are highly ethical, very professional, knowledgeable, while maintaining a very low-key demeanor, always willing to help and educate.
Selection of CTG was one of the best business decisions we made and we highly recommend them to anyone looking for highest quality IT services.